Shipping policy

Smarova Shipping Policy

At Smarova, we strive to provide a seamless, reliable, and worry-free shopping experience. Below is our transparent shipping policy so you know exactly what to expect when placing an order with us.

1. Processing & Handling Time

Maximum 1 to 3 Business Days: All orders are carefully processed, packed, and dispatched from our fulfillment center within a maximum of 1 to 3 business days (often handled within 24–48 hours).

Tracking Notification: As soon as your order is shipped, you will receive an automated email containing your tracking number to follow your package's journey in real time.

2. Estimated Shipping Times & Rates

Free Worldwide Shipping: We are proud to offer 100% Free Tracked Shipping on all orders, with no minimum purchase required!

Delivery Timelines:

• United Kingdom Orders: Maximum 6–12 business days (typically arrives sooner).

• Worldwide Orders: Maximum 6–15 business days (typically arrives sooner).

(Note: Delivery times are calculated after the handling period and may vary slightly based on your local postal service and customs clearance.) 

3. Taxes & Customs Policy (Important)

We believe in absolute clarity and transparency with our customers. Here is how we handle taxes and customs for your order:

Taxes & VAT Covered: We pay the taxes/VAT on your behalf! All applicable sales taxes or VAT are fully covered by Smarova at checkout, meaning you will not face any unexpected tax charges or additional fees upon delivery. 

Customs Responsibility & Delays: While we cover and pay the taxes, Smarova is not responsible for any local customs issues, clearance delays, or routine inspections that may occur within the destination (customer's) country. 

Customer Cooperation: If your local customs office holds the package for routine inspection or requires personal identification/documentation for clearance, resolving these local procedures and coordinating with them is the sole responsibility of the customer.

4. Damaged or Lost Packages

Your satisfaction is our absolute priority. If your package is damaged during transit, or if you do not receive it within our estimated delivery window, please reach out to us at contact@smarova.com with your order number, and we will resolve it for you immediately.