FAQ

Shipping & Delivery

Q: How long does shipping take?

A: Shipping typically takes between 7 to 15 business days, depending on your location.

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders.
Orders & Payments

Q: How can I track my order?

A: Once your order is shipped, you will receive an email with a tracking number and a link to follow your package.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard) and secure online payment methods.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original condition for a full refund.

Q: What should I do if I receive a damaged item?

A: Please contact us immediately at Contact@smarova.com with a photo of the damaged product, and we will send you a replacement right away.