Refund policy

Smarova™ Return & Refund Policy

At Smarova™, we are committed to providing the best possible shopping experience. To ensure complete transparency and protect your rights, please review our return, replacement, and refund policy below:

🛡️ 1. Damaged, Defective, or Incorrect Items:

Your satisfaction is our absolute priority. If your order arrives damaged, defective, or with an incorrect option (such as the wrong color or size):
Direct Contact: Please reach out to us via email at contact@smarova.com within 30 days of receiving your package.
Requirements: Include your order number, a brief description of the issue, and photos or a video showing the defect along with the shipping label printed on the outer package.
Resolution: After reviewing your request, we will offer a full or partial refund, or ship a free replacement immediately based on your preference.
No Physical Return Needed: In most cases of damage or mistakes on our part, we will not ask you to ship the item back.

📦 2. Lost or Delayed Packages:                                                                                         

We monitor every shipment closely until it safely reaches your doorstep:
If tracking updates stop for more than 45 days, or if the carrier confirms the package is lost, your order will be officially considered lost.
We will immediately issue a 100% full refund or send a new replacement package free of charge.

📍 3. Incorrect Addresses & Shipping Details

Please ensure your shipping address and contact details are completely accurate before placing your order.
Orders are shipped strictly according to the address provided at checkout. Smarova™ is not responsible for items that are unclaimed or delivered incorrectly due to invalid address details provided by the customer, and refunds cannot be granted in these instances.

🔄 4. Returns & Change of Mind

To offer you the best prices and free direct shipping:
We do not accept returns based on "change of mind" or "no longer needed" as a default policy, unless pre-approved by our support team.
If an exception is approved for an item that is entirely intact, unused, and in its original packaging:
The customer is responsible for all return shipping costs.
Restocking and processing fees will be deducted from the final refund once the item is inspected.

📩 5. How to Submit a Claim

To process your request quickly and smoothly, follow these simple steps:
Send an email to contact@smarova.com within 30 days of delivery.
Include your Order Number (e.g., SM1001).
Attach clear photos or videos showing the product issue and the outer shipping label.

⚡ Note: All claims are reviewed and processed by our customer support team within 1 to 3 business days.