Refund policy

Smarova™ Return & Refund Policy

At Smarova™, we are committed to providing the best possible shopping experience. To ensure complete transparency and protect your rights, please review our return, replacement, and refund policy below:

🛡️ 1. Damaged, Defective, or Incorrect Items:

Your satisfaction is our absolute priority. If your order arrives damaged, defective, or with an incorrect option (such as the wrong color or size):
Direct Contact: Please reach out to us via email at contact@smarova.com within 30 days of receiving your package.
Requirements: Include your order number, a brief description of the issue, and photos or a video showing the defect along with the shipping label printed on the outer package.
Resolution: After reviewing your request, we will offer a full or partial refund, or ship a free replacement immediately based on your preference.
No Physical Return Needed: In most cases of damage or mistakes on our part, we will not ask you to ship the item back.

📦 2. Lost or Delayed Packages:                                                                                         

We monitor every shipment closely until it safely reaches your doorstep:
If tracking updates stop for more than 45 days, or if the carrier confirms the package is lost, your order will be officially considered lost.
We will immediately issue a 100% full refund or send a new replacement package free of charge.

📍 3. Incorrect Addresses & Shipping Details

Please ensure your shipping address and contact details are completely accurate before placing your order.
Orders are shipped strictly according to the address provided at checkout. Smarova™ is not responsible for items that are unclaimed or delivered incorrectly due to invalid address details provided by the customer, and refunds cannot be granted in these instances.

🔄 4. Returns & Change of Mind

We accept returns for non-defective items and change-of-mind purchases within 30 days of delivery.
To initiate a return, please contact our support team at contact@smarova.com to receive return instructions and authorization.

Items must be unused, in their original condition and packaging.

The customer is responsible for all return shipping costs.

Once the returned item is received and inspected, a refund will be issued to your original payment method.

📩 5. How to Submit a Claim

To process your request quickly and smoothly, follow these simple steps:
Send an email to contact@smarova.com within 30 days of delivery.
Include your Order Number (e.g., SM1001).
Attach clear photos or videos showing the product issue and the outer shipping label.

⚡ Note: All claims are reviewed and processed by our customer support team within 1 to 3 business days.